Refund & Return Policy
Refund & Return Policy
Balè Moya is a small team making small batches — spices ground to order cycles, coffee roasted in rounds, ceramics shaped by hand. Because our goods are food and handmade items we can't restock once they leave our hands, all sales are final. We don't offer returns or exchanges.
That said, hospitality doesn't end at checkout. If we got something wrong, we'll make it right.
Damaged, wrong, or missing items
If your order arrives damaged, isn't what you ordered, or is missing something, contact us within 7 days of delivery with your order number and a photo. We review these case by case, and when the problem is on our side we'll resolve it — typically with a replacement, store credit, or a refund, depending on the situation. You won't need to ship anything back.
Classes, events & experiences
- Bookings are non-refundable — every seat we hold is a seat we've prepared for.
- Can't make it? Up to 48 hours before the date you can send a friend in your place (just tell us their name) or move your booking to a future date.
- If we ever cancel or reschedule, you choose: a full refund or a seat at the next date.
Photography & recording at events
Our classes, ceremonies, workshops, and events may be photographed, filmed, or otherwise recorded by Balè Moya or on our behalf. By booking a ticket, or by attending as someone's guest or seat transfer, you:
- consent to being photographed and recorded during the event; and
- grant Balè Moya a perpetual, worldwide, royalty-free right to use, edit, and publish that media — including your image, likeness, and voice — for any lawful purpose, including our website, social media, advertising, and other marketing, without compensation, notice, or further approval.
We're a small team and cannot offer recording-free accommodations or modify these terms for individual attendees. If you prefer not to appear in photos or video, please don't book — we'd truly rather keep your goodwill than your ticket. Questions before booking? Ask us at info@thebalemoya.com.
By completing a booking for any Balè Moya event, class, or experience, you confirm that you have read and agree to these terms — for yourself and for anyone you book on behalf of.
Gift cards
Gift cards are not refundable, but they never expire.
Lost packages
If tracking shows your package lost in transit, contact us — we'll work it out with the carrier and make sure you aren't left empty-handed. See our shipping policy for details.
How to reach us
- Message us in chat or email info@thebalemoya.com with your order number.
- For damage or a wrong item, attach a photo.
- A real person replies within one business day.
The short version: we can't take goods back, but we will never leave you stuck with our mistake. When in doubt, just ask.