Shipping Policy

Shipping policy

Small batches, shipped with care

Everything at Balè Moya is made in small batches — spices ground to order, coffee roasted in rounds, ceramics shaped by hand. That care takes a little time, and we’d rather be honest about it up front.

1–2 weeksprocessing time
2–3 weeksorder to doorstep

Processing & delivery

  • Orders typically ship within 1–2 weeks of being placed.
  • Allow 2–3 weeks total from order to doorstep.
  • You’ll receive an order confirmation email, then a tracking number the moment your package ships.

Where we ship

  • We ship across the United States and internationally to most countries.

Shipping rates

  • United States: calculated at checkout based on weight, with Economy and Standard options.
  • International: live carrier rates (USPS or DHL Express) calculated at checkout for your exact address. International delivery takes longer than our domestic 2–3 weeks — the carrier estimate is shown at checkout.
  • Any current free-shipping offers are shown in the cart.

International duties & taxes

  • International orders may be charged import duties, taxes, or customs fees by your country on arrival.
  • These are set by your government, not by us, and are the recipient’s responsibility.
  • Food items are occasionally inspected or restricted by customs — check your country’s rules for importing spices and coffee before ordering.

Tracking your order

  • Log in at your account with the email you used at checkout (we email a one-time code — no password) to see every order and its live tracking.
  • Full walkthrough on our Track Your Order page.

Delays, lost packages & address changes

  • If tracking hasn’t moved for more than 5 business days, contact us and we’ll chase the carrier.
  • If a package is lost in transit, we’ll replace it or refund it — you won’t be left holding the carrier’s problem.
  • Need to fix a shipping address? Contact us within 24 hours of ordering. We can’t reroute a package once it has shipped.

Classes, events & experiences

  • Tickets and bookings are delivered by email — nothing ships. Your confirmation email is your ticket.
Questions? Write to info@thebalemoya.com — a real person replies within one business day.