Track Your Order
Where's my gursha?
Every order — past and present — lives in your Balè Moya account, with live shipment tracking the moment your package leaves our hands.
Log in to track your ordersNo password needed — we email you a one-time code.
How it works
Head to your account and enter the email you used at checkout. We'll send you a six-digit code — no password to remember.
Your full order history is right there — what you ordered, what you paid, and where each order stands today.
Once your order ships, its tracking number and carrier link appear on the order — tap through for door-to-door updates.
The journey to your table
Our spices, coffee and ceramics are made in small batches, with care — so please allow 2–3 weeks from order to doorstep.
Common questions
I checked out as a guest — can I still track my order?
Yes. Log in at your account with the same email you used at checkout, and your orders will be waiting for you. Or use the order status link in your confirmation email.
My order hasn't shipped yet — is something wrong?
Almost certainly not. Everything we make is small-batch, so orders typically ship within 1–2 weeks and arrive within 2–3 weeks. You'll get an email with tracking the moment it's on the move.
My tracking hasn't updated in a few days.
Carriers sometimes scan packages late, especially between hubs. If your tracking is quiet for more than 5 business days, reach out and we'll chase it down.
Something arrived damaged or missing.
We'll make it right. Contact us with your order number and a photo, and see our refund policy for details.